Privacy Policy for Velveteen Knead

At Velveteen Knead, located at Daley Thompson Way, London, London, City of, SW8 3AH, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us.

• Personal Data: This includes your name, email address, phone number, and any other contact details you provide when booking an appointment or inquiring about our tailored massage therapies, deep tissue massage, aromatherapy massage, sports massage, or hot stone massage. We may also collect health information relevant to providing safe and effective massage services (e.g., medical conditions, allergies), always with your explicit consent.
• Payment Data: To process bookings and payments, we collect necessary payment information. However, we use third-party payment processors, and we do not store your full payment card details on our servers.
• Usage Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site. This data is primarily needed to maintain the security and operation of our site and for our internal analytics and reporting purposes.

2. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our site to:

• Process your massage service bookings and manage your appointments.
• Provide and deliver the services you request, including tailored massage therapies.
• Communicate with you regarding your bookings, services, and any inquiries.
• Improve our website functionalities and services.
• Send you email confirmations, reminders, and updates.
• Comply with legal obligations.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are obligated to protect your information and are not permitted to use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (1) comply with a legal obligation, (2) protect and defend our rights or property, (3) act in urgent circumstances to protect the personal safety of users of the site or the public, or (4) protect against legal liability.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Data Protection Rights

Under relevant data protection laws, you have the following rights:

• The right to access your personal data.
• The right to rectification of inaccurate personal data.
• The right to erasure of your personal data.
• The right to restrict processing of your personal data.
• The right to data portability.
• The right to object to the processing of your personal data.
• The right to withdraw consent at any time where we rely on your consent to process your personal information.
• The right to lodge a complaint with a supervisory authority (e.g., the Information Commissioner's Office in the UK).

To exercise any of these rights, please contact us using the contact details provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Velveteen Knead
Daley Thompson Way
London, London, City of, SW8 3AH
United Kingdom